James Pavlovich began his career as a support analyst for Pepsi Bottling Group’s Field Operations group, working on several different programs improving the order fulfillment process. Following Pepsi, he held a number of senior consulting roles with PriceWaterhouseCoopers. Nearly nine years at PwC, James further developed his business operations expertise with an emphasis on pharma R&D. During this period he managed organizational transformations utilizing innovative technologies to change the way these organizations operate. His previous clients include large pharma, biotechs, CRO's and the FDA. James joined ZAGENO as its senior director of commercial operations and today is the company's VP of customer success. James earned his BS in Computer Science from Valparaiso University and his MBA in Management Technology from The University of Connecticut.